1: How to successfully get my desiring products in your website?
Answer:
Purchase Procedure: 1. Placing Order 2. Quotation 3. Payment Done 4. Shipping 5. Successful Delivery
2. How can I place an order ?
Answer:
Well, I can place the order through picking the goods in the shopping cart, or send my detailed order list (item ID, size and qty) via e-mail, or click the Online Live Help on the right of the website. They will get back to me asap with the prices.
3. What is the minimum order?
Answer:
They do not have a definite MOQ (minimum order quantity).The point is that the bigger the order is, the better the price would be.
4. Can I get these brand produces at the very low price?
Answer:
Yes, all of the prices here are factory wholesale ones. They are much lower than the street prices.
5. Do I need to pay extra fees for shipping cost?
Answer:
No, I needn’t. Their listing prices include shipping cost, and free shipping is available for large orders.
6. Will the products come with all packaging boxes?
Answer:
Yes. The products come with all full accessories, like original packaging boxes, dust bags, tags, infor cards, and linings.
7. How long does it take for delivery?
Answer:
Yes. Once receiving the payment, they are going to ship the items. Usually the delivery takes 5-7 days.
8. Will the products be delivered to my door?
Answer:
Yes. Drop shipping is available. The products are going to be delivered to my door directly via EMS.
9. Can I have the courier tracking number for the updating infors of my orders?
Answer:
Yes. The courier tracking number will be forwarded to me once they ship out products.
10. Can I have compensation if my packages lost /blocked?
Answer:
Yes. If the packs are lost on the way, I can have 100% replacement. They are going to re-send the products to me.
11. What shall I do if the pack blocked by customs?
Answer:
After shipping the packs, they will keep tracking the items (at EMS/TNT/FedEx, UPS DHL site) till I receive them safe and sound. If the packs are blocked at the customs for sure, they will try the best either to resend the items or offer better discounts for the following orders, to get over and move ahead.
If you have any further questions, please feel free to contact us and we can get back to you asap.
MSN(Email): topaaatrade@hotmail.com
Yahoo(Email): topaaatrade@yahoo.cn
Tel: 086-871-5899940